Privacy Centre
Last Updated: March 31, 2026
The security and protection of your personal information is very important to Questrade Financial Group. Our Privacy and Security Centre serves as a hub for understanding how we handle your data across our various deposit, investment, loan, credit card, securities, mortgage, real estate, and other financial products and services.
Privacy at a Glance
At Questrade, being customer-centric means protecting what matters most to you. We lead with honesty and integrity, managing your personal information through a privacy framework designed in accordance with applicable laws and industry standards. You deserve transparency, and we are committed to providing it so that you can interact with us with confidence.
Explore our Privacy Resources
Please review our Privacy Policy, associated supplemental notices and other resources, for more information on how we collect, use, and disclose your personal information, and to better understand how to exercise your privacy rights:
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Privacy Policy - Our comprehensive guide to how we collect, use, and protect your personal information throughout its lifecycle.
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Digital Privacy, Cookies, and Interest-Based Advertising Notice - Details on how we use technologies like cookies to personalize your online experience, and provide personalized marketing and advertising.
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Credit Checks and Credit Reporting Notice - Specific information on how we interact with credit reporting agencies like Equifax and TransUnion to assess creditworthiness and manage our risks.
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Online Security Guarantee - Our commitment to protecting your accounts and your responsibilities in maintaining a secure experience.
Contact Our Privacy Office
If you have questions, wish to exercise your rights, or want to submit a complaint, our Privacy Office is here to help.
Questbank and Community Trust Company:
Email: privacy@questbank.com
All other QFG companies:
Email: privacy@questrade.com
Mailing Address:
Attention: Chief Privacy Officer
5700 Yonge Street, Suite 1900
Toronto, ON M2M 4K2 Canada